Support Architecture, Knowledge Base Deflection, Honest AI Automation, Response Systems & Team Scaling
Engineer customer support end to end: stage diagnosis from founder-doing-support to scaled operations with channel strategy and ticket-driver taxonomies, knowledge bases that actually deflect (driver-based architecture, answer-first article craft, findability and AI-readiness so bots stop hallucinating), AI support automation done honestly (green/yellow/red candidate zones, escalation architecture with state transfer, grounding guardrails, resolution measured against reopen rates instead of deflection theater), response systems (macro libraries with personalization slots, tone guides, playbooks for refunds, angry escalations, outage comms and the graceful no, keepable SLA architecture), and scaling: the four metrics that matter, capacity and hiring-trigger math, 30-day onboarding, burnout prevention and the product feedback loop.
Paste this into your Cursor / Claude Code / Windsurf MCP config (streamable HTTP):
{
"mcpServers": {
"supportforge": {
"url": "https://supportforge-api.agentweb-hub.workers.dev/mcp"
}
}
}
Free tier: 10 requests/day per agent. Pro lifetime unlock: $7.99 on Gumroad (or the all-access suite pass). Solana USDC supported on-chain.